Tokyo · July 29th, 2025
Hoshino Resorts Rolls Out Adyen Payment Platform
KAI brand first to go live with “smooth stay experience” from reservation to the checkout with seamless payment powered by Adyen
Adyen, the global financial technology platform of choice for leading businesses, announced today that its payment platform has been adopted by Hoshino Resorts, a 111-year-old Japanese hospitality brand which operates hotels and inns. Hoshino Resorts started the pilot implementation of Adyen's payment platform in its hotel management system for its “KAI” brand this month, and plans to expand the implementation to all of its facilities in Japan and overseas. By integrating Adyen's in-person and digital payment functionality, Hoshino Resorts will be able to provide a “smooth stay experience” that eliminates complicated payment flows.
Providing a unique experience focused on the local charms of each destination and a high level of omotenashi Japanese-style hospitality, Hoshino Resorts operates 71 facilities worldwide (66 in Japan and 5 overseas) under six brands.
Payment flows in hotel operations have several distinct touch points: room reservations are typically made in advance, there’s often a long lead-time between the reservation and the actual stay, and there’s a need to add or modify charges during the guest’s stay. Hoshino Resorts’ previous payment systems consisted of separate systems for in-person payment, online payment, and KIOSK terminals, making it difficult to integrate, develop, and respond to problems as they occur. Adyen was adopted to solve this complex payment structure with its single platform that can be integrated and managed in a centralized system. Furthermore, as Hoshino Resorts prepares to expand overseas, Adyen's global track record of numerous implementations and its secure platform were crucial deciding factors.
Additionally, the Adyen platform provides:
One-stop payment experience from advance reservation to checkout: A system that integrates everything from advance reservations, additional charges during the stay, and checkout payments can be developed and expanded in-house.
Countermeasures against payment errors and fraud due to an increase in inbound travelers: Expertise in improving authorization rates through a global payment platform and robust security features to prevent fraud.
“As a provider of extraordinary experiences, we want our guests to enjoy a “smooth stay experience” from reservation to checkout by eliminating the moments when payment brings them back to reality, such as additional charges and checkout queues,” said Eiji Hisamoto of Hoshino Resorts Information System Group. “We chose Adyen as they offer a one-stop payment experience from advance reservation to checkout, easy system development and integration, and a secure platform that can handle inbound and global expansion.”
“We are very pleased that Hoshino Resorts has adopted the Adyen platform," said Adam Brownstein, Japan Country Manager, Adyen. “We are excited to work with the new hotel management system that the company is developing in-house to provide a smooth payment experience for both guests and facilities. We will continue to contribute to Hoshino Resorts to further improve customer satisfaction through our payment platform.”
About Adyen
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. The cooperation with Hoshino Resorts, as described in this press release, underlines Adyen’s continuous growth with existing and new customers over the years.
About Hoshino Resorts
Hoshino Resorts was first established as a Japanese inn/ryokan by Kasuke Hoshino in 1914 in Karuizawa in Nagano Prefecture before it began the operation of other resorts in Japan. Today, it has evolved into a highly influential hotel management company and is run by 4th-generation family member Yoshiharu Hoshino. Providing a unique experience focused on the local charms of each destination and a high level of omotenashi Japanese-style hospitality, the company has expanded rapidly out of Karuizawa since 2001, and now operates 71 facilities both in Japan and overseas(66 in Japan, 5 overseas) under six distinct brands: Hoshinoya, KAI, Risonare, OMO, BEB, and LUCY. Under the theme of “making travel fun”, it tailors its offerings to suit different travel purposes and styles.